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Terms & Conditions


whereby the Practitioner agrees to provide services for The Client focusing on the topics, results, outcomes, and goals attached to this Agreement.

1. The Relationship

The Practitioner is bound by the Codes of Ethics and Practice of The Alliance for Complementary Therapists (ACT). A copy of the code of practice and ethics are available on request, or may be viewed on ACT's web site at https://accessact.com/code-of-conduct.

The relationship between the Practitioner and the Client will remain a professional one at all times, the boundaries of which (such as contact outside of our sessions) can be agreed between the parties during the sessions.

A. The Practitioner agrees to maintain the ethics and standards of behavior.

B. The Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the relationship and his/her calls and interactions with the Practitioner. As such, the Client agrees that the Practitioner is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Practitioner.

C. The Client further acknowledges that, with the exception of items 7 and 9 below, he/she may terminate or discontinue the Program at any time without further cost.

D. The Client acknowledges that this is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. The Client understands that in order to enhance the relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

2. Services

Subject to the Practitioner being satisfied that the Client's problem is one that can be alleviated by a type of service offered, the parties agree to engage in the Program through either video chat or telephone meetings.

The Practitioner may also be available for additional time, per the Client’s request on a prorated basis (for example, reviewing documents, reading or writing reports, engaging in other Client related services outside of session hours).

3. Schedule and Fees

The fees for each session and accepted payment methods are posted on our website at https://solymargroup.com/fees.

From time to time, fees may change. Any change to fees for existing clients will take effect not less than 30 days after notification of such changes.

The fees include any written materials the Practitioner may supply, but excludes the cost of any books that the Practitioner might suggest the Client reads.

We are a private and confidential service and therefore do NOT accept health insurance. Upon request, we can provide a statement of account to you to submit to your insurer. It is up to the client to have done their due diligence as to whether our services will be accepted by the insurer.

Payment must be made at time of booking, or minimum 1 week before appointment.

If payments are not made within 24 hours of booking, then the Practitioner reserves the right to cancel the session.

Missed and cancelled and rescheduled sessions (even with notice) are payable in full.

4. Procedure

The time of the sessions and/or location will be determined by the Practitioner and the Client based on a mutually agreed upon time. The Client will initiate all scheduled calls. If the meeting is by phone the Client will call through Whatsapp. Video Sessions will be done via Zoom teleconferencing.

The normal duration of each session is up to 50 minutes. The Practitioner reserves the right to amend that time for therapeutic reasons. If for any reason you are late for a session, the Practitioner will see you for the duration of the remainder but will be unable to work beyond the allotted time as this will disrupt the clinic for other clients who may be waiting.

The Practitioner reserves the right to record a session. Any recordings made will be part of the client file and will remain confidential.

5. Confidentiality

This relationship, as well as all information (documented or verbal) that the Client shares with the Practitioner as part of this relationship, is bound by the principles of confidentiality.

Confidentiality will be maintained within the codes of ethics and legal requirements.

The Practitioner agrees not to disclose any information pertaining to the Client without written consent.

The Practitioner will not disclose the Client's name as a reference without consent.

Confidentiality does not apply where it would mean that the Practitioner might break the law or where withholding information means the Practitioner would breach the codes of ethics. Confidentiality may be breached if the Practitioner considers there is a risk the Client or persons's known to the Client may harm the Client or others. In such exceptional circumstances, where there is concern for your well being or that of others, it may be necessary to seek help outside the therapeutic relationship. In such an event where the Practitioner is considering breaching confidentiality, you will normally be consulted first.

In the case of a disclosure concerning acts of terrorism, vulnerable adult or child protection issues or drug trafficking, confidentiality will be breached and such disclosures will be passed onto the relevant authority without delay. Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as the Practitioner is obligated to contact relevant authorities.

Confidential Information does not include information that:
(a) was in the Practitioner's possession prior to its being furnished by the Client;
(b) is generally known to the public or in the Client's industry;
(c) is obtained by the Practitioner from a third party, without breach of any obligation to the Client;
(d) is independently developed by the Practitioner without use of or reference to confidential information.

If the Client has been referred by an outside agency, for example a solicitor or insurance company and there is pending civil court case – for example if you have been injured as a result of a road accident, I draw your attention to the fact that under the Data Protection Act (1988) the Practitioner may be obliged to supply copies of our records to a requesting appropriate party providing you consent.

You also acknowledge your continuing obligation to raise any confidentiality questions or concerns with the Practitioner in a timely manner.

6. Release of Information (Optional, based upon specific situation)

As part of the Practitioner's code(s) of practice the Practitioner is required to carry out continuing professional development, and to engage in regular on-going clinical supervision. This is to ensure an ethical and professional service to clients.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other professionals for training, supervision, mentoring, evaluation, and for the Practitioner's professional development and/or consultation purposes.

7. Cancellation Policy

Your therapist reserves a special time for you every week until you end therapy, so they may not be able to change your appointment or refund non-attended sessions.

The Client will be notified of any holidays to be taken by the Practitioner well in advance. However, there may also be occasions when sessions may be cancelled because of illness or because of attending training sessions or meetings. The Practitioner will try to give you as much notice as possible of any cancellation, and will offer an alternative time. Therefore, please notify of any change in contact details.

8. Record Retention Policy

Notes may be taken during and after each session, which will be kept in accordance with the Data Protection Act (1998). These notes, along with all documents, information and data acquired or shared, will be securely stored.

Such records will be maintained by the Practitioner in a format of our choice (print or digital/electronic) for a period of not less than 7 years.

The records are disclosed to no one outside Solymar Group, other than the clinical supervisor, unless required under a court of law subpoena. You have the right to inspect your records should you so wish, and this request will be fulfilled during a Program session.

9. Termination

The Client agrees to compensate the Practitioner for all services rendered through and including the effective date of termination of the Program. The client agrees to give Solymar Group 2 weeks written notice of their intent to terminate sessions with their practitioner.

The Practitioner will not suddenly or without warning terminate this contract, except in exceptional circumstances, which would become clear in the course of the work together. This would be fully discussed at that time. Please note any threats or acts of violence will invalidate this agreement and sessions will cease. Sessions will not take place if the Client arrives under the influence of alcohol or non-prescribed medication.

The Program can at times be demanding, frustrating, and emotional. You may at times find this process very difficult, and feel the need to end the Program. Your feedback on the process will be asked for at the end of each session and if you feel unhappy with any aspects of the Program being offered please do try and communicate this verbally. This gives us both the chance to address and resolve engagement issues. In the normal course of events you will probably know when you are ready to finish the Program, and we will agree together on the work we need to do to prepare for this.

10. Limited Liability

Except as expressly provided in this Agreement, the Practitioner makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the services negotiated, agreed upon and rendered. In no event shall the Practitioner be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Practitioner's entire liability under this Agreement, and the Client's exclusive remedy, shall be limited to the amount actually paid by the Client to the Practitioner under this Agreement for all services rendered through and including the termination date.

11. Entire Agreement

This document reflects the entire agreement between the Practitioner and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Practitioner and the Client.

12. Dispute Resolution

In the event of you being unhappy with the service you receive, please discuss this with the Practitioner. If you feel unable to do so or do not receive satisfactory resolution, then you have the right to complain to my professional body, ACT.

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Practitioner and the Client agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

13. Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

14. Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

15. Applicable Law

This Agreement shall be governed and construed in accordance with the laws of Canada and The United Kingdom, without giving effect to any conflicts of laws provisions.

16. Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.